Refund policy

At MDFS Ajghar (mdfsajghar.in), your satisfaction is our top priority. We are committed to delivering high-quality Kitchen & Dining Items and Home Electronics that make your everyday life more comfortable, efficient, and enjoyable. However, we also understand that sometimes things may not go as planned. Whether it is a defective product, an item that does not meet your expectations, or simply a change of mind, our Return and Refund Policy ensures that you can shop with confidence.

This policy explains in detail the terms and conditions regarding returns, exchanges, cancellations, and refunds. By shopping with us, you agree to the following policy guidelines.

1. General Overview

  • All returns, exchanges, and refunds are governed by this Return & Refund Policy.

  • The policy is designed in compliance with applicable Indian consumer protection laws.

  • Our team will always attempt to resolve your concerns quickly and fairly.

  • Customers are encouraged to read this policy carefully before making a purchase on mdfsajghar.in.

2. Eligibility for Returns

We accept returns under the following conditions:

  1. Damaged or Defective Products

    • If the product you receive is damaged, defective, or malfunctioning upon delivery, you may request a return or replacement.

    • In such cases, clear images or videos of the product are required for verification.

  2. Wrong Product Delivered

    • If you receive an item different from what you ordered (wrong model, color, or size), you are eligible for a return or exchange.

  3. Incomplete Product or Missing Accessories

    • If any parts, attachments, or accessories are missing from your order, kindly inform us immediately.

  4. Change of Mind (Conditional)

    • We also accept returns if you change your mind, provided that the item is unused, unopened, and in its original packaging.

    • This is applicable only within 7 days of delivery and subject to inspection.

3. Non-Returnable Items

Certain items cannot be returned due to hygiene, safety, or usage concerns:

  • Perishable kitchen items (e.g., food storage products once opened).

  • Used cookware, dinnerware, or kitchen appliances showing signs of usage.

  • Personal care electronics (such as grooming appliances) if opened/used.

  • Products purchased during clearance sales or with special discount offers (unless defective).

4. Timeframe for Returns

  • Customers must raise a return request within 7 days of receiving the product.

  • Requests after 7 days may not be accepted, except in rare cases of product defect verified by our quality team.

5. Condition of Returned Products

To be eligible for a return or exchange:

  • The product must be unused, unwashed, and in its original condition.

  • The product must include all original packaging, manuals, tags, and accessories.

  • Items showing physical damage caused by misuse, negligence, or improper installation are not eligible.

6. Return Process

  1. Step 1: Contact Us

    • Reach out via email: mdfsajghar@gmail.com or phone: 9330981590 within 7 days of delivery.

    • Provide your order ID, reason for return, and supporting images/videos.

  2. Step 2: Approval of Request

    • Our customer care team will verify your request and provide approval if eligible.

    • You will be given a return authorization number and instructions.

  3. Step 3: Shipping the Product Back

    • The item must be securely packed and shipped to the return address provided.

    • In case of defective or wrong delivery, shipping charges will be borne by us.

    • In case of change of mind, the buyer may bear the return shipping cost.

  4. Step 4: Inspection and Confirmation

    • Once we receive the product, it will be inspected by our quality control team.

    • After verification, a refund, replacement, or store credit will be issued.

7. Refunds

Refunds are processed after the returned item is received and inspected.

  1. Refund Method

    • Refunds will be made to the original payment method (credit/debit card, UPI, net banking, wallet, etc.).

    • Cash on Delivery (COD) refunds will be transferred to the customer’s bank account.

  2. Refund Timeline

    • Processing time: 2-4 business days after product inspection.

    • Refund credit timeline: 5-7 business days, depending on your bank/payment provider.

  3. Partial Refunds

    • If only part of your order is returned, we will refund the corresponding amount only.

    • Deductions may apply if items are damaged due to improper packaging during return transit.

8. Exchanges

  • Customers may request a replacement for the same product (in case of defects) or exchange for another product of equal value.

  • If the exchange product has a higher price, the customer must pay the difference.

  • If the new product has a lower price, the balance will be refunded.

9. Cancellations

  • Before Shipping: Orders can be canceled within 24 hours of placing them without any charges.

  • After Shipping: Cancellation may not be possible once the order has been dispatched. In such cases, customers may request a return after delivery.

  • Refunds for cancellations are initiated within 2-4 business days.

10. Shipping Costs for Returns

  • Our Responsibility: If the return is due to a defective, damaged, or incorrect item, we will bear the return shipping costs.

  • Customer Responsibility: If the return is due to a change of mind, customer must bear the return shipping cost.

11. Store Credits

  • In some cases, instead of a refund, you may choose store credit which can be used for future purchases.

  • Store credits are valid for 6 months from the date of issue.

12. Special Conditions for Electronics

Since home electronics often involve warranty and technical issues:

  • Customers are encouraged to check the product upon delivery.

  • If an electronic item develops a fault within 7 days of delivery, you may return it to us.

  • For issues beyond 7 days, the manufacturer’s warranty policy will apply.

  • Warranty cards, if provided, must be preserved for claims.

13. Fraudulent or Misuse of Return Policy

We reserve the right to refuse returns or refunds if:

  • Products are returned after being used extensively.

  • Repeated returns are made with fraudulent intent.

  • Products are returned without original packaging or with deliberate damage.

14. Customer Support

For all return and refund queries, contact us:

📍 Address: Vill + PO – Tehatta, PS – Rajapur, Howrah, West Bengal, PIN – 711322
📧 Email: mdfsajghar@gmail.com
📞 Phone: +91-9330981590

Our support team is available Monday–Saturday, 10 AM – 7 PM (IST).

15. Why Shop Confidently with MDFS Ajghar?

  • Transparent Policy: No hidden conditions, clear steps for every customer.

  • Customer-Centric: Designed to protect your rights as a buyer.

  • Secure Refunds: Quick and reliable refund process.

  • Trusted Quality: Products inspected before dispatch to minimize returns.

16. Legal Disclaimer

  • This policy is subject to change at any time without prior notice.

  • In case of disputes, the final decision rests with MDFS Ajghar management, and applicable Indian consumer laws will prevail.